Prepared with care. Tracked with purpose.

Shipping estimates and delays

Product, cart, checkout, and order-confirmation estimates are good-faith estimates based on information available when the order is placed. If Kane's Observations cannot ship within the promised time, we will provide the revised timing and any consent, cancellation, or prompt-refund option required by applicable law.

Preorder and mixed orders

Preorder items ship after Kane's Observations receives and processes the incoming inventory. A checkout containing both in-stock and preorder merchandise may be held until every item is ready unless the listing or checkout expressly provides split shipping. The latest estimated timing shown before payment applies, subject to legally required delay notices and remedies.

Shipping methods

Kane's Observations selects an appropriate tracked carrier service unless checkout offers a customer choice. Tracking is provided after carrier acceptance. A tracking number or label alone does not prove that the carrier possesses the package.

High-value shipments

Kane's Observations may use additional shipping protections for certain orders, including:

• Shipping insurance
• Signature confirmation
• Adult signature where appropriate
• Additional tracking or delivery verification

These measures may be required based on order value, product type, destination, carrier requirements, fraud-prevention considerations, or other risk factors.

Incorrect or incomplete addresses

Customers are responsible for entering a complete and accurate shipping address when placing an order.

Kane's Observations is not responsible for delays, failed deliveries, returned shipments, or additional shipping costs caused by an incorrect or incomplete address supplied by the customer.

If an address error is discovered before the order ships, the customer should contact Kane's Observations immediately. We will make reasonable efforts to update the address when possible, but address changes cannot be guaranteed once an order has entered fulfillment or been transferred to the carrier.

If a shipment is returned to Kane's Observations as undeliverable or due to an incorrect address, we will contact the customer regarding available reshipment or other appropriate options.

Additional shipping charges may apply before an order can be reshipped.

Returned to sender

If a shipment is returned to Kane's Observations because it was:

• Undeliverable
• Refused
• Unclaimed
• Addressed incorrectly
• Addressed incompletely

Kane's Observations will review the order and contact the customer regarding available options.

If reshipment is requested, the customer may be responsible for additional shipping charges when the return resulted from an incorrect/incomplete customer-provided address, refusal, or failure to claim the package.

Any refund, reshipment, or other resolution must remain subject to the applicable Kane's Observations Returns/Refund Policy and applicable law.

Carrier delays

Carrier transit estimates are not guarantees unless the selected service expressly says otherwise. Weather, transportation disruptions, seasonal volume, security events, and destination conditions can affect delivery. Kane's Observations will provide reasonable assistance and any remedy required by applicable law; this policy does not make us responsible for events outside our reasonable control.

Lost in transit

If tracking indicates that a shipment may be lost in transit, customers should contact Kane's Observations promptly with their order number and tracking information.

Kane's Observations will review the shipment and, when appropriate, initiate or assist with a claim or investigation through the shipping carrier and/or shipping insurer.

The customer may be required to provide information or documentation requested by Kane's Observations, the carrier, or the insurer.

Resolution may depend on the carrier's investigation and applicable insurance coverage.

Carrier claims and investigations

When appropriate, Kane's Observations may initiate or assist with a shipping claim or investigation with the applicable carrier.

Customers agree to reasonably cooperate with the claim process and provide requested information or documentation.

Carrier claim processes and timelines vary.

Damaged in transit

If an order arrives damaged, contact Kane's Observations as soon as reasonably possible.

Customers may be asked to provide:

• Order number
• Photographs of the shipping box
• Photographs of the shipping label
• Photographs of the damaged packaging
• Photographs of the damaged product
• Any other documentation reasonably required for the carrier or insurance claim

Customers should retain the damaged merchandise, original shipping box, packaging materials, and shipping label until the claim has been resolved.

Do not discard damaged packaging before receiving instructions from Kane's Observations or the carrier.

Tracking shows delivered, but package cannot be located

If carrier tracking shows a package as delivered but the customer cannot locate it, the customer should first:

• Check the immediate delivery area
• Check front, side, and rear entrances
• Check with household members
• Check with neighbors when appropriate
• Check with apartment/building management or mailroom
• Review any carrier delivery photograph if available
• Contact the shipping carrier when appropriate

If the package still cannot be located, contact Kane's Observations with the order number and tracking information.

We will assist with reviewing the shipment and determining whether a carrier investigation or other claim process is appropriate.

Marked delivered but missing

A delivery scan is important evidence, but it does not end our review automatically. Complete the location checks above and contact us promptly. Kane's Observations will review the order, tracking, delivery evidence, address record, carrier response, insurance coverage, and applicable law before determining the available resolution.

Suspected theft after confirmed delivery

If a package is believed to have been stolen after confirmed delivery, contact Kane's Observations promptly.

Depending on the circumstances, the customer may be required to:

• Contact the shipping carrier
• Submit a missing-package report
• File a police report or theft report
• Provide documentation requested by the carrier, insurer, payment provider, or Kane's Observations

Kane's Observations will reasonably assist with available carrier or insurance procedures.

However, a reported theft does not automatically guarantee replacement or reimbursement. Resolution will depend on the specific circumstances, carrier findings, insurance coverage, payment-provider requirements, and applicable law.

Lost, stolen, damaged, or incorrectly addressed packages

Kane's Observations takes great care in preparing and shipping every order. Customers are responsible for providing a complete and accurate shipping address at checkout. Please review all shipping information carefully before submitting an order.

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's tracking and delivery processes. If a package is delayed, lost in transit, damaged, marked as delivered but cannot be located, or is believed to have been stolen after delivery, please contact Kane's Observations as soon as possible so we can review the situation and assist with the appropriate next steps.

What to send us

For shipping problems, customers should contact Kane's Observations through the Contact Us page and provide:

• Full name
• Order number
• Email address used for the order
• Tracking number when available
• Description of the problem
• Supporting photographs/documents when applicable

The existing Contact page attachment system can be used for relevant photos or documentation.